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Results FAQ

Alverno Patient Portal Website FAQs

Text the keyword “ALVERNO” to 66439 or go to  alverno.luminatehealth.com and follow the prompts to create an account.

If you’re having trouble logging into your account, please make sure there are no typos in your login information. If you have forgotten your username/password, go to alverno.luminatehealth.com and click on the “Forgot your username?” or the “Forgot your password?” link.

Depending on your lab or physician, this can vary. Once you've had your blood drawn or other sample collected, the lab will analyze the sample and send the results to your physician. Each lab and physician office determines how much time is needed to review results before they are released to the patient. After results are processed, availability will be as follows for testing:

  • Common Clinical Testing: 1 business day
  • Complex Testing (i.e. Anatomic Pathology): 7 business days

Please note results can take up to two weeks depending on the test that was done. Once your results are released, we will send you an email as soon as your results are available.

After reviewing your results, if you have questions or concerns about your lab results, you should contact your physician for more information.

If you have questions or concerns about your account, you can select Contact Us from the drop-down menu under your name in the blue header at the top of the page. Here, you can contact us by calling us at 1-800-937-5521 or emailing us at support@alvernolabs.com.

Yes, your health information and data are secure within your account. We have taken the strictest security measures and follow all HIPAA guidelines to ensure that your health information and data is secure and private.

You can find out more via:

Your account allows you to see most of your blood and urine lab tests in the enhanced views on the TrendsGet Smart, and My Labs pages. You can view the results for all of your lab tests in their original lab reports by going to the My Labs tab at the top of the page. Once you are in My Labs, you can click on the Result Options Menu at the upper right-hand side of the page. From the drop down, click on View Lab Reports. Here, you will see your lab reports arranged by date, with your most recent lab report appearing at the top. You can click on the calendar icon at the left of each lab report listing to open a PDF view of your original lab report.